The County of Orange Social Services Agency (SSA) is pleased to announce that its annual report for Fiscal Year (FY) 2024-2025 is now available. This year’s report spotlights the agency’s progress and achievements in serving one in three Orange County residents.
SSA’s FY 2024-2025 accomplishments include:
- Increasing client protection by replacing outdated magnetic-strip Electronic Benefit Transfer (EBT) cards with chip/tap enabled cards that safeguard benefits from fraud
- Decreasing SSA call center abandonment rates by adjusting office hours, reflecting higher efficiency in customer service
- Leading the State in kinship placement — ranking first out of all 58 California counties in keeping children connected with their families while they are out of their parents’ custody
- Implementing an In-Home Supportive Services business model that improves service delivery with a focus on increasing processing and reassessment rates and staff support
“This past fiscal year, SSA staff rose up to the challenge of supporting and uplifting our community during a time of economic and legislative uncertainties that continue to impact safety net programs for the most vulnerable in Orange County,” said SSA Director An Tran. “In spite of these obstacles, our Agency remains committed to deepening our connections in the community, embracing accessibility and innovation as we serve and protect Orange County’s most vulnerable.
Read SSA's Annual Report 2024-2025 here.
